Exchanges/returns

Return, exchange or refund is totally possible under conditions.

 

Please make sure to send a return/exchange return request at retour@lerayonfrais.fr

in order to be validated.

Also please make sure that the return sheet in your package if fully filled before you send your package back to us.

 

Each product must be sent back in brand new condition with tag wit hits original packaging.

As the packaging is a part of the product itself, each return with a damaged packaging wont be accepted.

 

Products on sale or bought with a promo code wont be refund. An exchange or a credit note is possible for the products bought on sale or with a promo code.

 

The products available in our OUTLET online wont be refund or exchanged.

 

Swim shorts or underwear wont be refund or exchanged.

 

TIME LIMIT TO SEND BACK AN ARTICLE:

It is possible to send back an article to us within 14 days since the day you received your order.

After this limit of 14 days, no return or exchange will be accepted.

 

REFUND & CREDIT NOTE:

 

Once a refund accepted, the amount will be recredited to your credit card

or your paypal account within 15 days after the product has been received by our service.

shipping costs for returning a product are at the charge of the customer.

Credit notes are available 1 year from the date we received the product back.